Shipping policy

For all Australian orders – If your order is placed after 2pm this will not be processed until the following day and please allow 2 to 3 business days for us to process and pack your orders during our peak order periods. We will always work to get our orders out to you within the best possible time we can manage.

Claims on any stock items missing from orders, damage, expiry dates or faulty items are required to be claimed within 7 days of receipt of stock. Claims outside of this time frame will not be considered. This is also stated on our invoices for your reference.
Lost freight or damaged stock due to mishandling of freight is not Ex Import’s responsibility.

As a part of our hands on courses section – Models may not be in the Lash industry and are not permitted to sit in on the course. If you cannot find a model, please contact us no later than 7 days before course start. We will try our best to find a model but cannot guarantee a model for each student.

In this case the student has to work on a practice head or swap with another student.

By booking in for Ex-Import’s Training you agree to the Payment & Refund Policy (there is no Payment Policy Sated) as stated.